Return and Refund Policy
Effective Date: June 2024
Thank you for shopping at Koloochi.ca. We appreciate your business and strive to provide you with the best products and customer service. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
Eligibility for Returns:
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- You must have the receipt or proof of purchase.
Non-returnable Items:
- Gift cards
Refunds
Process:
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you of the status of your refund after inspecting the item.
Approval and Payment:
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
Return Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Incorrect Items:
- If you received a damaged or incorrect item, please contact us immediately at support@koloochi.ca for assistance. We will cover the cost of return shipping in such cases.
Contact Us
If you have any questions on how to return your item to us, contact us at:
Email: support@koloochi.ca
Phone: +1 (289) 384-9965
Mailing Address: 2768 Slough St., Mississauga, Ontario, Canada L4T 1G3
Thank you for shopping with Koloochi.ca!